Your Order and Shipping
What is the status of my order?
We will send you a confirmation email as a soon as you have placed an order. Click on the "View your order" button in that email to see the status of your order.
Once your order has been shipped we send you another email with the expected delivery date and a link to track your order.
Am I able to change my order?
If your order has not been sent out for shipping, then we can amend your order.
If you would like to do this then please reach out to the customer support team at support@cooksfavourite.co.uk
What's the handling and delivery time?
Order handling (processing) takes between 1 and 2 days. If your order is received before 11am then your order will be processed same day and ready for shipping the next day. If your order is placed after 11am then your order will likely be processed the next day and be ready for shipping the day after.
Order shipping takes between 1 and 6 days.
Total delivery time from placing the order to delivery takes between 2 and 8 days.
Where do you ship to?
Currently we ship to mainland UK only.
For more details on Shipping, see our Shipping Policy page.
Payments
Which payment methods do you accept?
We accept the following forms of payment:
- Credit cards (Visa, MasterCard, American Express, Diners Club, Union Pay and Discover)
- Debit cards
- Google Pay
- Shop Pay
Cash, checks, money orders, or any other forms of payment are not accepted.
Which currency will I be charged in?
You will be charged in British Pounds (GBP).
For more details on Payments, please see our Payment Policy.
Returns
Do you accept returns?
You may return your product within the statutory 14 day period. Please note it must be unused and with its original packaging. Please read more details in our Refund and Return Policy
What if my product is damaged on arrival?
Please inspect the packaging of your product when it arrives. If you notice any damage please make a note of it when signing for delivery and take a photo if possible. For more details see the Damages section on our Refund and Return Policy
